Log in
It's important that we don't overcharge (or undercharge) for the water you use, so your water meter needs to be kept in good working order. We own your water meter, so we're responsible for taking care of it. However, we may need your help so we can reach it easily.
Since we own the water main (usually under the street or footpath) and water meter at your property, we’ll take care of them. We replace meters when they've:
If your meter is broken or damaged, call us on 13 20 90 to report it.
We're responsible for the water main and the water meter. Property owners are responsible for the other pipes.
If there's a problem in your water system between our pipes and the water meter (up to one metre inside your property boundary), we'll repair it for free. For units, this is the master strata property boundary.
Call us on 13 20 90 24/7, or you can call a licensed plumber to do the work for you. If the leak is near your water meter, we'll ask you some questions to make sure we’re sending the right person to fix the problem quickly.
As a property owner, you’re responsible for the water pipes and fittings between our water main and the buildings/taps on your property.
We're responsible for the meter. But, to maintain the meter, we need your help. Please make sure the area around the meter is clear and accessible (at least 30 cm all around the meter) so we can read, repair or replace it. We can't do much if the meter is:
Call 13 20 90 to report a broken or damaged meter.
If you share a private joint water service, you must maintain that pipe. How you split these costs is between you and whoever shares it with you.
A meter tap controls the water supply to your property. You can turn it on and off, but can't connect a hose to it or use it to fill a bucket. Sometimes the meter tap looks like a standard tap and sometimes it looks like a lever.
You can pay a licensed plumber to repair the meter tap at your cost, or we can fix it or free within 10 working days (usually sooner). Call 13 20 90 to request this service.
If you need your meter tap fixed urgently, we offer an express service for $99 (including GST). We'll add this charge to your next bill. Be aware the charge may be higher if the tap and the pipe near it have been damaged, for example, if they've been run over by a car or lawnmower.
Call 13 20 90 between 7 am and 5 pm and we’ll be out within 3 hours. If you call after 5 pm, we’ll come the next morning.
You can learn more about what you're responsible for maintaining by reading our Meter maintenance guide (496 KB).